Refund policy

You never pay for a number that did not deliver a code. The refund rules are below.

Automatic refund when no code arrives

If no SMS code arrives on a purchased number within the order time (usually 20 minutes), the order is treated as expired and the price is automatically returned to your balance. You do not need to do anything.

Canceling an order

You can cancel an order from the dashboard before a code arrives; the price returns to your balance immediately. Some services cannot be cancelled in the first minutes, in that case try again shortly.

After a code has arrived

Once the code has been delivered the service counts as rendered and is not refunded. Using the code for the wrong service is not a reason for a refund.

Balance refunds

For unused balance you can request a refund through support; the request is decided at the administrator's discretion. The balance of accounts suspended for abuse is not refunded.